Travel agent Eric Ardolino doesn’t usually buy airline tickets for his ski-trip tour customers at the end of summer, but at least one airline’s baggage fee policy changed all that.
Faced with the prospect of 70 customers being charged extra for their bags if tickets weren’t purchased before the middle of last September, Ardolino, president of Wallingford, Conn.-based A&S Travel Center, spent five hours getting payment information from each tour member. The effort highlighted the challenge for both agencies and customers to keep up with myriad “optional” airline fees that have popped up over the last few years.
Source: Travel Weekly